Using keevio over a VPN


I would like to know if I could use Keevio across a VPN? Our PABX is obviously on one network segment, i.e. and our VPN issues clients to users on

I have been able to use a VPN client and log in to the Keevio platform however the user on the end of the VPN reported that they could not hear the other user?

Please let me know how you check the set up of the PABX so that we can route traffic through the keevio softphone?

Many Thanks

Yes, you can use Keevio just fine over a VPN provided it is passing all traffic transparently and not blocking any ports/protocols between the two segments. The behaviour you are seeing suggests that the VPN is passing HTTP/HTTPS over TCP but blocking UDP required by the audio media streams.

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