Call recording and pausing

Technical Administration
#1

I have been asked if it is possible to pause a call recording. We don’t currently record calls as to comply with data protection we would need to pause the call when taking a credit card number from a customer.
I know it is possible to stop a recording using *0 but it doesn’t seem like it is then possible to start again (using the *1 code)

Thanks

Matt

#2

Hi Matt, yes that is correct, unfortunately on a policy based call recording, if *0 is enabled, using it stops all recording at that point and it can’t subsequently be restarted later in the call.

On an OTR call, this is under the control of the user and *1 acts as a toggle so call recording can be stopped and restarted.