When querying the list of contacts per queue, as per the API I check the “show” attribute. On every contact, however, the show attribute just comes back as “”. When using Google Developer Tools to check the object in the console, the attribute is actually just an empty string.
Could anyone please advise on another way to detect if a device or contact is on Do Not Disturb?
Also, is there any way to access calls on a specific extension if the contact has no phones or devices? It is just a voicemail queue but I need to track the calls to it.
Thank you in advance.