(Applies from PABX version 4.0.10 onwards)
This is supplemental information about OCM enhancements. Note that the more modern keevio component uses a more flexible mechanism, so auto-answer and auto-hold is more likely to function across all handsets. pause/play functions the same as it always has, and relies on handset support.
Auto Answer
This is a menu option on OCM, and will attempt to cause OCM dialled calls to be auto-answered hands-free on your handset so that the onward call can proceed immediately.
Supported by:
- Cisco/Linksys
- snom
- Polycom
- Yealink
- Aastra
Exceptions:
- Yealink - Only one auto-answered call is possible at a time. Placing a second call before the first is completed will cause the 2nd call to be rejected.
- Polycom - As per Yealink, but if the call is made to a spare line, it is allowed to ring.
Auto Hold
This is a menu option on OCM, and will allow the PABX to attempt to put more than one call onto a phone line. If this feature is off, and a call already exists on a line, attempts to use that line will always fail.
Supported by:
- Cisco/Linksys
- snom
- Yealink
- Aastra
Exceptions:
- Yealink - Only one auto-answered call is possible at a time. Placing a second call before the first is completed will cause the 2nd call to be rejected.
- Polycom - Ignores this setting.
Pause/Play (Hold)
Allows a call to be placed on hold or retrieved using OCM.
Supported by:
- Polycom
- snom
- Yealink
Exceptions:
- Aastra - There is an incompatibility with the Aastra SIP stack and this feature, which may cause instability in the handset if used.